Frequently Asked Questions











  • WHAT IS THE FITTING PROCESS? 
    Select the branch closest to you and give us a call to set up an appointment for you. During your appointment, we will chat about your journey thus far, then do measurements and discuss what garments are appropriate for your needs. We will do a fitting so that you can see what to expect and how the garments will feel. You will not return home with anything on the day of your initital appointment. Once we know what you require, we will submit a claim with motivation to your medical aid. If your medical aid has approved the claim, we will place the order. When your order arrives, we will inform you to confirm an appointment for a final fitting whereafter you may take your garments and prosthesis home.
  • WILL MY MEDICAL AID COVER MY GARMENTS? 
    Yes, most medical aids do cover breast prosthesis, bras, and lymphedema garments. Once we know what you require, we will send a quotation and letter of motivation to your medical aid to obtain authorization. This process may take 2-3 weeks. Some medical aids respond quicker than others, and not all medical aids fund your items from your oncology benefit. They may also come from your prosthetic benefit, appliances, PMB or savings. Your Orthotist will discuss your medical aid options on the day of your appointment, and you will not be charged for anything unless it has been authorized by your medical aid, or unless we have confirmed the costs with you and you agree to pay the costs.
  • HOW DO I TAKE CARE OF MY BRAS?
    Best practice is to hand wash your bras in cold water using a gentle detergent. Do not use a fabric softener. It is also acceptable to machine wash the bras in cold water on a delicate wash cycle and a low spin cycle. If you do this then be sure to place your bras inside a washing bag to keep them protected. To dry, place your bras on a flat surface. Do not dry your bras in the tumble drier.
  • HOW DO I TAKE CARE OF MY BREAST PROSTHESIS? 
    Your prosthesis is interchangeable between your post mastectomy bras. Handle your prosthesis with care when placing it into the pocket of the bra. Your orthotist will show you how to do this. When you are not using your prosthesis, place it back inside its box so that it retains its shape and durability. You may rinse or wipe your prosthesis once a day if needed using a mild wet wipe or a damp cloth. Gently pat the prosthesis dry. There are special washes for purchase from your Orthotist should you wish to do so.
  • HOW OFTEN AM I ELIGIBLE FOR NEW BREAST PROTHESIS AND BRAS?
    Most medical aids cover between 2-4 bras per year, and a breast prosthesis every 2-3 years. This is also applicable for breast reconstruction patients.

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